Frequently Asked Questions
What measures are you taking regarding Covid-19?
What are corporate clients?
Businesses, clubs, schools and organisations that use our service more often, can apply for a corporate account. It usually includes special conditions specifically tailored for them individually.
What is your work/service area?
More details are available in our PRICE GUIDELINES. Events outside our service area might attract a surcharge.We have held events as far away as Byron Bay, Lismore, Toowoomba and Sunshine Coast. We are happy to quote travel costs for events beyond our included range.
We are offering Franchises from 2021 to expand our service area throughout Australia.
Are your Workshops held indoors or outdoors?
For Wax-Art Workshops we also need access to an outdoor or well-ventilated area to use a gas appliance before the event.
Do you have any event access requirements?
We need sealed, level access to the setting up area with NO STAIRS OR STEPS, our trolleys can’t be lifted over obstacles.
Our new equipment rolls off the van, therefore we only need an easily accessible parking bay or loading dock. If we use our original trailer equipment, we need more space to unload, park and turn around.
How much space is required to set up for your Workshops?
It depends on the type of Workshop and number of participants.
Requirements are listed with each activity in our OUR WORKSHOPS.
How long do you need to set up and clean up?
Do you need access to electricity on-site?
Do you need access to fresh water and water disposal on-site?
Are there set event times or can we book anytime?
During peak times, such as school holidays, we have morning and afternoon sessions for events under 60 participants. We like to be on-site to set up between 8-9am for morning session and 1-2pm for afternoon session.
For larger events and less busy times we arrange timing to suit your needs.
What is the duration of your Workshops?
What age groups are your Workshops suited for?
Balloon Wax Lights are a bit heavier due to the water filled balloon inside and participants need to be a bit stronger not to tire out when dipping. Primary school age and older would be more suitable.
Wax Hands are suitable for anybody that can understand the process and is not afraid of dipping a hand into molten wax, usually primary school age and older. Since the participant’s hand will be chilled before in ice water, and the dipping is very quick, there is no risk of scalding or injury. This is a fully assisted, one-on-one Workshop.
Do the participants need to be supervised?
For mature participants or events with no fixed participant number (e.g. promotions, fundraisers, etc), we need to be able to contact a person that can be present at the venue at short notice if needed.
Is there is a risk of wax or paint spilling on clothing?
When is payment due?
Balance payment is due on completion of the event unless otherwise arranged.
We offer corporate accounts with payment by invoice and terms to suit.
What form of payment do you accept?
Interested in a Franchise?
We envisage to establish the rest of Queensland and Northern NSW first; gradually expanding into Sydney, Melbourne and rest of Australia.
To find out more or to lodge an ‘Expression of Interest’ please visit our website www.crazycandles.com.au